VP, Operations

Overview

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes under management and a market capitalization of close to $20 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together.

Invitation Homes is a place where possibility lives.

The VP, Operations is responsible for overall operational and financial aspects of their assigned market. Establish common goals to maximize revenue and bottom-line performance while providing exceptional services and response times to our associates, vendors and residents relating to all inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout their assigned portfolio. All goals will be in accordance with the budget and company objectives.

• Direct portfolio management to achieve company financial and business objectives
• Responsible for overall portfolio performance through review of marketing, pricing, financial strategies and maintenance/rehab related expenses
• Prepare and present market/asset reviews evaluating overall operational and financial results for the asset portfolio, address issues and potential challenges that threaten portfolio performance and present solutions for enhancing value and improving financial returns to senior leadership
• Monitor and oversee the portfolio’s performance against budget and investment pro forma, managing and monitoring cash flow, making strategic recommendations on asset capitalization and preparing monthly and quarterly portfolio/performance reports
• Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year
• Oversee the implementation of revenue-enhancing and expense containment programs and initiatives for the portfolio
• Monitor resident turnover and satisfaction indicators and identify and act upon opportunities to drive operational excellence
• Oversee customer service function for associates, vendors, residents, brokers and owners
• Direct oversight and training of resident satisfaction & retention
• Coach, develop and promote associate development for advancement opportunities
• Facilitate regular meetings with management to promote effective communication and directives to attain company goals/initiatives
• Assist all area leaders as needed, pertaining to all aspects of the business
• Effectively communicate, enforce, and comply with all Company policies and procedures, applicable to local, state and federal laws, by monitoring and auditing compliance, reviewing reports and date related to operational processes, correcting violations or infractions and implementing measures and tools to prevent deficiencies
• Monitor regional cultural environment and promote a favorable work environment

• Bachelor’s degree in business management, finance or real estate strongly preferred
• Minimum four years of management experience within the real estate industry with understanding of real estate acquisitions, rehabilitation/renovation, asset management and property management
• Valid Driver’s License and automobile insurance
• Real Estate License strongly preferred
• Proficiency of Yardi Voyager and Salesforce strongly preferred
• Market knowledge at a submarket level, familiarity with local real estate law as it applies to purchasing, contracts and leasing and understanding of Multiple Listing Service
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.
• Professional written and verbal communication skills, and the ability to establish and build strategic relationships and effectively interact with diverse work groups
• Possess strong sense of urgency; ability to effectively manage multiple priorities and consistently meet deadlines
• Excellent customer service and interpersonal skills; ability to relate to others
• Strong leadership and organizational skills
• Ability to manage a team and successfully delegate
• Ability to conduct…