Customer Support Operations Manager

Overview

Trident Consulting is seeking a Customer Support Operations Manager for one of our clients in Tempe, AZ
.

Location:

Tempe, AZ – Onsite. Mode:
Contract - W2 - Direct Client.

• As a Manager on the Merchant Sentiment Operations team, oversee the day-to-day operations and long-term success of the Merchant Sentiment team.
• Foster team collaboration, employee development, and problem-solving.
• Be physically present in the Tempe office to facilitate in-person 1:1 meetings, connect with cross-functional partners, and nurture a collaborative team environment.

• At least 2 years of people leadership experience
• Ability to thrive in a fast-paced environment
• Passion for developing teams to meet a high talent bar
• Familiarity with Salesforce, JIRA, and Workday systems

• Proficiency in Excel / Google Sheets

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.

Some of our recent awards include

• 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
• 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area

• Mid-Senior level

• Contract

• Customer Service, Information Technology, and Business Development
• Industries:
  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Trident Consulting.