Pool Operations Manager

Job Purpose:

- The Pool Operations Manager at Creative Environments DSN & LDSCP INC is responsible for overseeing all aspects of pool operations, ensuring the safe and efficient management of pool facilities. This role involves coordinating maintenance activities, managing staff, and ensuring compliance with health and safety regulations to provide a high-quality experience for all pool users.

Key Responsibilities:

- Oversee daily operations of the pool facilities, ensuring all activities are conducted safely and efficiently.
- Develop and implement maintenance schedules to ensure pool equipment and facilities are in optimal condition.
- Manage a team of pool staff, including hiring, training, and performance evaluations to maintain a high standard of service.
- Ensure compliance with all relevant health and safety regulations, conducting regular inspections and audits.
- Coordinate with other departments to organize and manage pool-related events and activities.
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner.
- Monitor inventory levels of pool supplies and equipment, placing orders as necessary to ensure uninterrupted operations.
- Prepare and manage the budget for pool operations, ensuring cost-effective use of resources.
- Develop and implement policies and procedures to improve operational efficiency and customer satisfaction.
- Stay updated with industry trends and advancements to continually enhance the quality of pool services offered.

Required

Education:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Required Experience:

- Minimum of 5 years of experience in pool operations management or a similar role within the hospitality or recreation industry.
- Proven track record of successfully managing teams and overseeing multiple pool facilities.
- Experience in budgeting, financial management, and resource allocation for pool operations.
- Demonstrated ability to develop and implement operational policies and procedures.

Required

Skills and Abilities:

- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficient in the use of pool management software and related technology.
- Strong communication and interpersonal skills to effectively interact with clients, staff, and vendors.
- Ability to identify and resolve operational issues efficiently and effectively.
- Knowledge of health and safety regulations related to pool operations.
- Ability to work flexible hours, including weekends and holidays, as required by the operational needs.