Operations Manager VitalShred

Job Title

Operations Manager Vital Shred at Vital Records Control (VRC)

The Operations Manager is responsible for implementing quality concepts throughout the operational processes to continuously improve efficiency. Duties include supervising records center/vault operations and delivery services, maintaining adequate staffing, and meeting specific operational benchmarks.

• Personnel Management – Hiring, training, enforcing company policies, and ensuring proper staffing.
• Quality Tracking and Improvement – Collaborate with the Area Vice President and Director of Operations to enhance the company’s quality program.
• Forecast Requirements – Control budget, report budget status, and take corrective actions to maintain fiscal responsibility.
• Facilities/Equipment Maintenance – Keep facilities clean and efficient, including vehicle/equipment maintenance, and manage rack space.
• Inventory Control – Oversee daily shred operations, audit paperwork, reconcile daily shred functions, and supervise audits.
• Customer Service – Provide courteous and professional service to customers in person and over the phone.

• Competencies

• Problem solving skills
• Experience implementing quality concepts and practice in a service industry environment
• Detail‑oriented work style
• Organizational skills
• Willingness to assume daily operational responsibilities, including personal sacrifices such as availability on cell phone, covering any shift, and responding to emergencies
• Ability to perform physical work when necessary
• Commitment to leadership in a disaster‑recovery environment and to meet the unique requirements of servicing both internal and external customers

Must tolerate heat in the summer and cold in the winter.

Regular standing and walking. Occasional sitting, climbing, stooping, kneeling, or crouching. Must lift and carry 10–50 lbs. Requires clear communication and reading abilities for accurate order filling and material receipt.

• Supervisory experience (3–5 years preferred)
• Valid driver’s license with clean MVR and background check
• High school diploma
• Forklift certification
• Must pass a drug screen

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required. Activities, duties, and responsibilities may be added as needed.