Team Lead, Smart Home and Business Operation

Team Lead, Smart Home and Business Operation

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• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

The Team Lead Smart Home and Business Operation is responsible for providing support and overseeing all residential and commercial operations team tasks. The role reports updates to leadership, monitors KPI tracking, supports the Coordination team, handles escalations, and acts as interim manager when the Director is out of office.

• Perform duties professionally while providing outstanding member service. Plan, schedule, manage and coordinate day‑to‑day tasks and KPIs; analyze, build, review, implement, and report outcomes. Provide project leadership, anticipate bottlenecks, mitigate risks, and balance business needs versus technical constraints. Create SOPs for the Director.
• Cross‑functional collaboration – ensure transparency and clear communication with field operations. Work with peers and other leads across departments. Set up team meetings to review KPIs and create plans to meet goals. Assist with escalations and conduct quality assurance on calls. Support the Director with leadership tasks or projects.
• Other duties as assigned.

• Outstanding verbal and written communication skills
• Excellent organizational and time‑management skills
• Strong logical and analytical problem‑solving skills; ability to recommend solutions
• Distinguishes between relevant and irrelevant information to make logical decisions
• Strong knowledge of G Suite applications
• Strong customer service skills
• Ability to professionally resolve conflict/diffuse upset members
• Ability to communicate clearly, effectively and professionally at all times with team members and members
• Self‑starter with ability to handle multiple activities
• A cross‑functional influencer with ability to build strong relationships

• Minimum Qualifications
  • High School diploma or GED
  • 3–5 years of customer service experience or project coordination, including 2–4 years supervisory experience
• Preferred Qualifications
  • Bachelor’s degree

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 10 pounds). Approximately 90% of the time is spent using a laptop and monitors.

Salary range: $71,795.00 – $89,744.00.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Consumer Services

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Location:

Tempe, AZ.