Workforce Training Lead; Member Engagement

Workforce Training Lead (Member Engagement)

• Full-time
• Compensation: USD 74755.20 - USD 82617.60 - yearly

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger,  .

This position holds primary responsibility for the successful delivery of member engagement technical training curricula and all specialty core curricula within the Workforce Training (Member Engagement) department. The role provides mentoring, development, and support to designated team members. In partnership with the supervisor, this position assists with the assessment, design, delivery, and evaluation of all core and specialty curricula, ensuring alignment with the strategic goals, business objectives, and vision of the Union.

The position is responsible for assessing the learning needs of the team members and training participants, ensuring that the classroom and learning experiences support organizational priorities and reinforce the culture and employer-of-choice status. This role serves as an internal resource and collaborates closely with internal customers and departments at all levels to develop, maintain, and enhance a consistent and high-quality learning environment.

Additionally, the position maintains ongoing communication with business lines regarding daily operations and training initiatives.

• Training: Support and facilitate member engagement training programs. Engage in cross-departmental interpersonal relationship building and collaboration to support identified needed areas of training including working in partnership with designated SMEs. Ensure effective utilization of learning practices. Ensure quality member service is provided to membership and internal staff, increase productivity, and ensure that member engagement aligns with corporate strategic goals. Work on special projects as needed for revision of department standards (for example, researching various regulatory or investor guidelines, and emerging industry standards / technology).
  
  Responsible for partnership with leadership for implementation of service delivery with the best interest of the employee, members, and credit union in mind. Maintains liaison with assigned key contacts of the credit union to ensure the accuracy and consistency of all training materials. Support the design, development, implementation, and evaluation of training programs to meet the training needs of the organization and curricula for a variety of modalities, including but not limited to in-person, virtual, and asynchronous learning experiences.
  
  Traveling will occur as necessary to support operations and initiatives.
• Team leadership & Development: Support the development of team goals and objectives. Coordinate team activities such as scheduling, shift management, and related administrative tasks in collaboration with leadership. Mentor new and existing team members, providing guidance on career development and ongoing skill-building. Facilitate in-house training programs for Wings University to include Work Force Development/Training using a variety of instructional materials, including leader's guides, participant materials, job aids, and software programs to facilitate job skills development.
  
  Uses adult learning principles along with strong facilitation skills to ensure a safe and engaging learning environment. Maintain and update new hire workbooks, onboarding processes, and team operations documentation. Monitor performance and provide constructive…