Field Service Engineer; m​/f​/d - Onsite Shift - Arizona

Overview

This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service and field process applications and qualifications. The role acts as an independent “product expert” on selected EVG product lines and implements detailed customer installation plans for reliability and process qualification and sign-off. It includes training customer personnel on advanced equipment operation, maintenance procedures and process-related operations, and providing onsite technical support for development and implementation of equipment and process applications.

The role also trains other Field Service Engineers on specific product lines.

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.
• Assists customers and other personnel in identifying and repairing equipment related process problems.
• Performs onsite preventative maintenance, cleans equipment as required and verifies the operational quality of system equipment.
• Performs start-up, warranty, paid service, and service contract activities. Performs hardware setup on specified systems within established time frames.
• Serves as a company liaison with the customer’s front-line management on administrative and technical matters. Instructs customers in the complete operation and maintenance of equipment.
• Keeps management informed of down situations. Documents, logs, and reports activities as required.
• Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
• Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Recommends appropriate actions and maintains ongoing awareness of existing and potential situations. Handles system and customer situations while informing management of developments on a timely basis.
• Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by e-mail and telephone as needed.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Prepares and submits all required paperwork on a timely basis.
• Works overtime and/or travels on short notice, including unscheduled call-outs from home and other shifts as needed. This position may include weekend and night shift work.
• Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.
• This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
• Other duties, as assigned.

• Initiates purchase orders for parts and service.
• Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.
• Keeps informed and trained on company’s most current systems, methods, and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.

• This position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
• Must have advanced PC skills.
• Kepner-Tregoe Problem Solving Decision Making training, preferred.