Unified Communications Administrator

Job Profile

Position: IT Data Infrastructure Analyst 1 Non-Exempt

Family: IT Data Infrastructure

Time Type: Full time

Maximum Pay: $28.84 USD Hourly (depends on experience)

Apply before: 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, equivalent combination of experience and/or training.

Job Summary: Assists in designing, building, and maintaining platforms and enterprise solutions across IT systems.

Job Description: This position is for a Telecom associate at Arizona State University. As a Telecom associate you will be responsible for the day-to-day administration of the ASU ZOOM phone system by responding to and completing unified communications tickets and requests in a fast-paced and goal driven environment. The Telecom associate must be organized and be able to understand the ZOOM phone system and clearly communicate to customers the capabilities of the unified communications system, completing general tickets in a timely manner.

Incumbents must have excellent customer service skills and be able to work with both technical and non-technical individuals across many departments and schools at Arizona State University.

• General understanding of telephony standards and equipment, including cabling, wiring, and terminations.
• Gather essential information from departments for call queue(s), shared line(s), user creation requests and troubleshoot minor ZOOM phone issues.
• Maintain telephone documentation related to move, adds and changes within the ASU telephone, cabling and wiring system(s).
• Provide timely updates and status to customers regarding requests and tickets.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Foster a positive culture, uphold organizational values, and champion engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

• Knowledge of ZOOM phone communications in configuring call queues, shared lines, and phone users.
• Completion of a two-year technical training program in electronics, communications, telephony, or industrial technology.
• Strong interpersonal skills in communicating effectively with individuals across multiple departments.
• Working knowledge of programming on Audio Codes voice gateways and understanding of copper cable installation and wiring.
• Skill in administration of ZOOM phone users and emergency location information.
• Strong verbal and written communication skills.
• Ability to read, understand and produce technical manuals, and related telephony documentation.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Location: Campus:
Tempe

Funding: No Federal Funding

Driving Requirement: Driving is not required for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.