Fraud Operations Associate

Insight Global is hiring Fraud Operations Associates for our client, who is a global crypto and Web3 platform. The Fraud team protects u , safeguards funds, and upholds the integrity of the company's digital asset marketplace. The team leverages technology, data, and cross-functional collaboration to disrupt fraud and manage risk.

Role Overview :
As a Fraud Operations Associate, you will:
- Investigate and resolve fraud risks and customer issues, primarily via email.
- Analyze fraud patterns and trends, collaborating with data science, product, and engineering teams to improve controls.
- Identify process gaps and recommend operational improvements.
- Prepare reports on suspicious activity and key metrics.
- Conduct quality assurance reviews.
- Collaborate with teams across data science, identity, customer support, and compliance.

This is a 6-month contract-to-hire position with an hourly pay of $30/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- 3+ years of fraud/risk investigation experience.
- 1+ year of customer support experience in risk issues.
- Ability to identify fraud trends and recommend enhancements.
- Strong decision-making and problem-solving skills.

Nice to Have Skills & Experience
- Skills in SQL, Python, Tableau, or Looker.
- Background in fintech, banking, or digital products.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.