Network Technician

Tempe, United States | Posted on 05/18/2022

Air Comm is an award-winning communications and business security solutions provider. Our mission is to implement integrated solutions that keep our customers safe and their businesses thriving.

We’re looking for a passionate Network Technician to help manage our growing multi-state network. Ideally, the candidate should be able to work in a team and be able to provide support to end customers.

• Good communication skills in emails, phone, in person and tickets
• Investigating faults, outages and issues in the network
• Reporting network status to key stakeholders
• Develop and execute test plans to check infrastructure and system performance
• Verify and follow-up with customer-related issues
• Answer incoming calls in a pleasant and helpful manner
• Document incidents by creating tickets with complete information following SLA guidelines
• Troubleshoot, analyze and research to resolve repeating issues and complex problems documenting findings and developing procedures to prevent future issues

• Proven work experience in networking, IT, or other related field
• Strong troubleshooting and critical thinking skills
• Ability to identify reoccurring problems and find root cause solutions
• Strong attention to detail
• Self-motivated
• Ability to document requirements and specifications
• Degree in Computer Science or Engineering or documented in field work experience
• 401K Program with matching
• Paid Time Off
• Medical, Dental, Vision, and AD&D Insurance Options
• Brand New Facility with Gym and Fully Stocked Coffee Bar