Technical Support Specialist - Global Leader in Home Construction

Overview

Technical Support Representative (Contract to Hire) — Hybrid in Tempe, AZ. Join a high performing IT support team that keeps a large, fast paced organization running smoothly. This role is ideal for someone who enjoys structured troubleshooting, helping people under pressure, and building technical confidence across a broad set of business applications. You will be the first line of support for employees, resolving issues quickly, documenting solutions clearly, and partnering with other IT teams when escalations are needed.

• Hybrid schedule:
  At least 3 days onsite each week (Tuesday, Wednesday, Thursday) in Tempe, AZ.
• Contract with potential conversion:
  This is a contract role with the possibility of becoming permanent based on performance and business need.
• Flexible coverage required:
  Rotating shifts may include early mornings, evenings, weekends, and holidays.
• Support hours:
  Monday to Friday 4:00am to 6:00pm, Saturday and Sunday 7:00am to 5:00pm (rotation within this window).

• Serve as a frontline technical support resource for end users via phone, email, chat, and web portal.
• Create, update, and manage support cases in a call tracking system, ensuring accurate categorization, triage, and routing.
• Diagnose and resolve low to moderate complexity issues using step by step troubleshooting and established knowledge resources.
• Perform additional research when documentation is incomplete, and identify patterns that could improve support outcomes.
• Document root causes and resolutions clearly, contributing to internal knowledge articles and support procedures.
• Share new documentation and process updates with teammates and relevant stakeholders.
• Provide practical end user guidance for everyday workplace issues such as logins, printing, and Microsoft Office support.
• Support user administration tasks including Active Directory, Exchange, Office 365, Dynamics 365, and internal applications.
• Receive, configure, and deploy laptops, desktops, and mobile devices for employees, including basic provisioning and setup.
• Assist with software distribution efforts, upgrades, and internal initiatives under the guidance of senior team members.
• Coordinate with other IT groups for escalations, cross functional projects, and issue resolution that requires specialized expertise.
• Follow and reinforce IT security policies and best practices while supporting users and handling equipment.

• You consistently deliver a calm, professional customer experience even during peak support volume.
• You document cases in a way that makes them easy to understand and easy to audit later.
• You solve issues efficiently while still being thorough, and you know when to escalate.
• You contribute to a stronger knowledge base by turning repeat issues into reusable documentation.
• You work well with a team, communicate clearly, and take ownership without needing constant oversight.

• 1 to 3 years of experience in a formal technical support environment, such as a help desk, service desk, or call center.
• Comfort supporting users across multiple channels including phone, email, chat, and ticketing systems.
• Strong working knowledge of Windows operating systems and Microsoft Office applications.
• Experience using corporate call tracking or IT service management tools.
• Ability to troubleshoot issues logically using a structured, sequential approach.
• Strong written communication skills, especially when documenting issues and resolutions.
• Ability to manage changing priorities, switching between project work during quiet periods and multitasking during high volume.
• Ability to work independently, stay organized, and follow through without direct supervision.

• Familiarity with handheld or mobile device support.
• Experience supporting Apple or Mac environments.
• Exposure to Dynamics 365 or similar enterprise platforms.
• Experience building or improving internal technical documentation.

• Associate degree in Computer Information Systems or equivalent practical experience.

• Hands on experience supporting a large business environment with a wide range of applications and devices.
• Opportunity to strengthen your troubleshooting skills across Microsoft, identity, email, and enterprise systems.
• A team environment where collaboration, knowledge sharing, and process improvement are valued.
• Contract role with real potential to convert into a long term position.

If you enjoy solving problems, helping people, and building a strong foundation in enterprise IT support, this role offers the pace, variety, and team environment to grow quickly.

Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.

For over 20 years, we ve maintained the status of tier-one vendor for firms such as Palantir, Amazon,…