VP Advisor Technology, Rapid Response Team

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.
What if you could have access to cutting‑edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

The leader of the Advisor Experience Rapid Response Team is an experienced technology leader accountable for ensuring the stability, resiliency, and operational excellence of LPL’s Advisor Platform. This role sits at the intersection of engineering and operations — driving near‑term reliability and stability.

The ideal candidate is a hands‑on, systems‑thinking leader who thrives in complex environments, can mobilize teams around urgent priorities, and brings both discipline and innovation to enterprise‑scale stability challenges.

• Oversee the Advisor Experience Rapid Response Team (RRT) — an elite “tiger team” of senior engineers dedicated to resolving production incidents, advisor escalations, and other high‑priority stability issues.
• Lead root‑cause triage efforts and elevate critical friction points through advisor feedback, telemetry, and incident analytics
• Drive measurable reduction in advisor pain and improve trust in the technology platform
• Partner with business and operations leaders to translate advisor impact into actionable technology improvements.
• Provide leadership to deliver tactical production changes to remediate root causes of incidents.
• Establish OKRs and measurements of success related to overall Advisor Experience resilience and Rapid Response Team effectiveness.

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness
, act with integrity
, and are driven to help our clients succeed
. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

• Minimum of 10 years of progressive experience in technology leadership roles, with significant experience in enterprise‑scale platform operations or engineering.
• Minimum of 5 years managing high‑severity incidents and rapid response efforts.
• Experience managing large, complex, multi‑stakeholder technology programs with significant business impact and operational urgency.
• Track record of modernizing delivery practices within legacy or hybrid ecosystems

• Financial Services Experience or wealth management technology.
• AWS Certified Solutions Architect, ITIL, or SRE‑related certifications (preferred).
• Experience with CI/CD pipelines and infrastructure‑as‑code.
• Managing executive updates during outages.
• Proven track record introducing modern reliability practices (e.g., chaos engineering).

• Leadership Under Pressure
  :
  Ability to make quick, informed decisions during high‑stakes incidents.
• Systems Thinking
  :
  Understands interdependencies across platforms and anticipates downstream impacts.
• Collaboration
  :
  Works effectively across engineering, operations, and business teams.
• Problem‑Solving
  :
  Skilled at root cause analysis and implementing sustainable fixes.
• Continuous Improvement
  :
  Drives process enhancements and automation to reduce future incidents.

$155,288-$258,813/year

Actual base salary varies based on factors, including but not limited to relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace(6) , LPL…