IT Desktop Support

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Assesses functional needs to determine specifications for purchases.
• Tests alternative pathways until you resolve an issue.
• Directs unresolved issues to the next level of support personnel.
• Follows up with clients to ensure their systems are functional.
• Updates tickets and continuously coordinate necessary work.

Required Skills/Abilities:

• Strong problem solving and communication skills.
• Self-driven and highly motivated.
• Ability to work in a team environment.
• Excellent oral and written communication skills.
• Excellent attention to detail.
• Comprehensive understanding of endpoint operating systems, including Windows.
• Willingness to work flexible hours – shift work required including weekend shift hours.
• Must have high-energy work ethic and be available to work non-standard hours during peak season times.

Education and Experience

• 3+ years of help desk or desktop support or similar IT experience
• Experience with Tier II phone support
• High expertise with troubleshooting Windows, Operating Systems

Equal Opportunity Employer
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