Systems Engineer- VMware, VDI, HCI

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business.

This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations:
San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us,
act with integrity every time,
collaborate with everybody we work with, and get better at what we do every day.

THE OPPORTUNITY:

As a part of the Infrastructure team, the Systems Engineer position focuses heavily on working together within the team on projects identified and prioritized by the Infrastructure Manager. Communication with other non-technical groups is required for soliciting business line needs and requirements. Project work is cradle-to-grave, including, but not limited to: design, architecture, validation, implementation, documentation, the technical training of the Service Desk staff to hand off daily support of projects, while serving as a long-term support escalation point.

Monitor and maintain existing infrastructure and collaboration with all IT groups to support the internal user base and upholding Info Sec initiatives. Timely response to assigned tickets. Manage and monitoring of systems patching, backup and DR systems and the overall health of the infrastructure. Review thresholds for accurate alerting in tandem with NOC functions. Manage and monitor Endpoint Security and Content Filtering systems, license levels, updates, and threats.

Manage and monitor enterprise print systems. Help to identify, create, and maintain areas of workflow automation. Adherence to ITIL standards and change management practices. Occasional travel between locations and other IT projects as assigned by management.

THE ROLE:

Project Work

• Project design/architecture/management as directed by Manager
• Hands-on implementation
• Data Center Support

Escalated Technical Support

• Provide desktop support to end users and IT Support Technicians for escalated issues
• Interfaces with other departments and vendors to mitigate and resolve technology problems
• Completing assigned tickets within expected timeframe

Software Management

• Installation (Manual and Automated rollouts)
• Configuration management
• Test and evaluate existing and new solutions.
• Patch Management
• Security management – Endpoint Security, Encryption, EMM/MDM, inbound Email security, DLP

Hardware and Systems Management

• Desktop and Server management (Physical/Virtual, Local/Remote)
• Backup systems management and DR replication
• Network, Systems, Environmental, and Power Monitoring System
• User and Computer Administration
• Create and maintain Active Directory for groups and policies (add, remove, update)
• Create and maintain users for enterprise systems (Fax, CTI, DMS, Office Productivity, etc.)
• Create and maintain shared directories to ensure availability with appropriate security

IT Training and Documentation

• Trains and mentors IT support personnel, and end users as needed
• Documents and maintains technical reference library to support currently installed technology
• Identifies training needs and opportunities with self and others

REQUIREMENTS/CHARACTERISTICS:

• Bachelor's…