Bilingual AHS Specialist - Portuguese

Job  |  Services LLC

This is a full‑time, 5‑working‑day in‑office role. We value in‑person collaboration and face‑to‑face time.

Please note:

Position is based in Tempe, AZ.

strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want—low prices, vast selection, and convenience— continues to grow and evolve as a world‑class e‑commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners, obsessing over providing world‑class support to sellers on the Amazon platform.

We predict sellers' needs before they recognize a problem, create innovative self‑help tools, and provide solutions to help our partners better serve their customers.

Account Support Specialist

Location:

Tempe, AZ

Language Requirements:
English and Portuguese

Shift Requirements:
Sunday–Saturday

Training: 8 weeks consisting of instructor‑led and self‑led coursework.

AHS Specialists provide dedicated support to third‑party sellers. We eliminate frustration and consult with sellers on best ways to address opportunities for their business on Amazon’s e‑commerce platforms. The objective of this role is to deliver sustainable results that improve seller performance while aligning to Amazon requirements. We use Standard Operating Procedure and judgment to provide guidance on complex cases.

The successful AHS Specialist will have a high degree of soft skills, the ability to empathize with others, and be capable of succeeding in a fast‑paced environment. AHS Specialists must also be analytical and customer service‑oriented.

The AHS Specialist will be required to engage in frequent written and verbal communication with sellers, department management, risk analysts, other company associates, and third‑parties to accomplish goals. The specialist will contact sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as they engage with pre‑suspension and post‑suspension level sellers who are in poor standing.

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon sellers, including the appropriate escalation of sellers’ issues.
• Makes a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• Demonstrates excellent time‑management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to the appropriate channel including improvement suggestions.
• Liaises with other departments as required to resolve seller’s issues and questions.

• 1+ years of customer service experience
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e‑commerce
• Speak, write, and read fluently in Portuguese

• Experience demonstrating problem solving and root cause analysis

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $31,200/year in the lowest geographic market up to $64,300/year in the highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.