Executive Systems Support Analyst

2 days ago Be among the first 25 applicants

This range is provided by Swoon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $30.00/hr

Direct message the job poster from Swoon

Swoon is actively seeking an Executive Systems Support Analyst to join the team!

• Provide onsite deskside and endpoint support to executive level individuals, including desktops, laptops, mobile devices, operating systems (Windows, macOS, mobile), software installation and updates, printers, and network connectivity.
• Support meetings and events, including A/V planning, setup, and troubleshooting; conference room technologies; and video conferencing platforms such as Zoom and Skype.
• Utilize and support enterprise endpoint management tools including JAMF, SCCM, Active Directory, and Group Policy to manage devices and user environments.
• Research, troubleshoot, and resolve hardware, software, and connectivity issues, while proactively identifying opportunities to prevent recurring problems and improve service delivery.
• Collaborate with ETS teams, campus departments, vendors, and third parties to coordinate support, elevate issues, and communicate outages or service impacts.
• Deliver exceptional customer service by building trusted relationships, maintaining technical documentation and asset inventories, supporting users both onsite and remotely, and actively contributing to a values-driven, collaborative team culture.

• Strong cross-platform technical troubleshooting skills, with hands-on experience supporting Windows, macOS, and mobile devices in an enterprise environment.
• Practical experience with endpoint and identity management tools, including Active Directory, SCCM, JAMF, Group Policy, and PC image deployment and testing.
• Working knowledge of hardware and infrastructure support, including Dell and Apple devices, network printers and file shares, print servers, and general network troubleshooting.
• Experience supporting conference rooms, events, and A/V technologies, including video conferencing platforms, microphones, cameras, and presentation systems.
• Proven ability to deliver excellent customer service and build trusted partnerships, supporting users both onsite and remotely while clearly communicating technical concepts to technical and non-technical audiences.

• Location – Tempe, AZ
• On-Site Role – Monday – Friday with some weekend work as needed
• 6-month contract to hire
• Hourly Rate - $25-$30 an hour;
  Salary of $60,000
• Must be a US Citizen or Permanent Resident

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Associate

Full-time

Information Technology, General Business, and Business Development

Software Development, Higher Education, and Education