Senior Observability Consultant

Date Posted : 11 / 06 / 2025

Hiring Organization : Rose International

Position Number : 491091

Industry : Financial Services

Job Title : Senior Observability Consultant

Job Location : Tempe, AZ, USA, 85284

Work Model : Hybrid

Work Model Details : Onsite 3 days / week. Anchor day is Wednesday

Shift : M-F, 8-5

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 13

Min Hourly Rate ($) : 75.00

Max Hourly Rate ($) : 85.00

Must Have Skills / Attributes : Agile, Dynatrace, ITIL, Performance Monitor, Service Now

Experience Desired : Application performance monitoring (10 yrs);
Knowledge in ITSM, ITIL, CMDB, and ITOM Service Now capabilities (10 yrs)

Required Minimum Education : Bachelor’s Degree

C2C is not available

• A bachelor's degree in computer science or relevant management area of study.

• Dynatrace or equivalent APM Tool
• Service Now
• AWS / Azure / GCP
• ITIL / ITOM
• Six Sigma
• PMP

• Ten years of experience in Technology and leadership or related consulting role required.
• Must have 5 plus years of experience in Application Performance Monitoring using enterprise standard tools
• Prior experience must include 2 years of experience working with agile scalable software engineering
• Must have knowledge in application architecture, OSI layers and software design and development methodologies
• Must have expert knowledge in ITSM, ITIL, CMDB, and ITOM Service Now capabilities

Looking for a Senior Observability Consultant who will engage in and improve the lifecycle of monitoring and observability tools, monitoring product development and automation, from solution design, deployment, operation, and refinement.

• Support systems before they go live through activities such as design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
• Monitor and maintain tools and platform solutions post-go-live by measuring availability, latency, capacity, and overall system health
• Scale systems sustainably through automation; evolve systems to improve reliability and velocity
• Develop monitoring / observability applications and automations, following industry best practices
• Practice sustainable incident response and blameless postmortems
• Collaborate with coworkers as a member of an Agile (Scrum) team
• Develop clear solution documentation with appropriate instructions and knowledge-based articles
• Develop ITSM Event Management strategy and roadmap including but not limited to alerting best practices; success KPIs and metrics, improvement opportunities and outcomes
• Drive tool sprawl reduction efforts, operational effectiveness of observability tools
• Lead discussions and collaboration efforts with stakeholders to design and implement ITOM Event Mgmt service mapping capabilities through effective alerting and routing
• Ensure stability and quality of SNOW Service Graph integration tools as they pertain to observability tools
• Lead Observability and Event Management strategy sessions, including projects, stakeholder meetings, and presentations to executive leadership
• Meet with internal customers to review, evaluate and provide direction for our monitoring and logging solutions.
• Research and thoroughly study documentation to implement new tools or features of existing tools
• Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
• Prioritizes work and manages projects within established budget objectives and customer priorities.
• Responsible for establishing and managing to establish quality control and security protocols.
• Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
• Leverages technology to develop, redesign and / or implement optimal technology solutions.
• Builds, leverages, and maintains effective alliances across technical and business community.
• Interacts with customers to achieve efficient, effective results.
• Multi-tasks, prioritizes according to business priorities and production…