Field Operations Coordinator

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Operations Coordinator to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your IT expertise on the road and make a real impact? We're seeking a dynamic Field Operations Coordinator who thrives in fast-paced environments, loves solving complex problems, and enjoys collaborating with diverse teams. If you're passionate about hands-on technology, project coordination, and delivering exceptional service to clients across the country, this is your opportunity to join a team where your skills and initiative will be valued every single day.

The Field Operations Coordinator is responsible for both internal and external-facing responsibilities. This role is a dynamic and technically skilled IT Field Engineer who also excels in project coordination. This hybrid role combines hands-on technical support with strategic oversight of field service programs. Working in diverse environments, communicating with internal and external stakeholders to ensure timely delivery of all solutions.

• Travel 50% or more of the time to Client sites to execute specific project requests
• Provide excellent customer service and IT support during communications and field visits
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports
• Validate equipment functionality
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed
• Document all client issues and elevate to the Project Manager
• Maintain documentation of system configurations, service logs, and technical procedures

• Manage ticket queue for onsite resource requests
• Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines
• Communicate clearly with team members, leadership, cross-functional teams and client stakeholders
• Complete ticket request updates with clear notes and track actionable next steps
• Provide deliverables to all dispatch request stakeholders
• Complete billing tasks with a high level of detail
• Create documentation as needed

• 3+ years IT experience in an advanced support or field service position.
• 1 - 2 years of project coordination

• Knowledge of workstation deployment and PC applications
• Experience leading a small team with tight deliverable timelines
• Ability to apply critical thinking solutions during deployments when challenges arise
• Experience with high travel volume that includes navigating flights and airports in order to arrive at a client's location
• Experience installing and troubleshooting wireless access points
• Experience and knowledge of conference room solution installation and configuration
• Experience and knowledge of IT infrastructure and server technology
• Experience and knowledge with routers, switches, firewalls, and many other network devices
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable
• Ability to work in flexible environment based on customer scheduling requirements
• Able to lift 35 - 50lbs

• Must possess excellent time management skills
• Experience using ticket management systems
• Excellent organizational and communication skills
• Must have excellent troubleshooting and problem-solving skills and ability to clearly describe challenges in a timely manner
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy

• Lifting or carrying up to 50 lbs
• Lift 50 lbs.
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Climbing (ramps, stairs, or…