Senior Manager, ISV Solutions & Support

Location:

Tempe, AZ (Remote flexibility available)

Reports To:

Senior Director, Operations

Aurora Payments is a united network of processing, technology, and payment solutions. Over the years, we have grown to capture a significant portion of nationwide market-share in various specific industries due to our superior rates and services. Our Client and Partners’ success drives our team to provide the best quality products, customer service, and technical support in the industry. Our goal is to help businesses of all sizes grow their revenue streams and increase efficiency through secure and compliant payment processing.

We are a leading payment services and solutions organization headquartered in Tempe, AZ with 22,000 merchants and $10 billion in annual processing. Visit  to learn more about us.

As the Senior Manager, ISV Solutions & Support, you will be the senior leader for ISV partner enablement and support, responsible for both external partner success and internal team development. You will lead technical solutioning, drive go-to-market (GTM) strategy, and foster a high-performing, consultative support team. This hybrid role blends partner-facing solution engineering with operational leadership, reporting directly to the Senior Director, Operations.

• External Partner Impact & Ecosystem Growth
  • Sales Enablement & GTM Strategy:
    Collaborate with sales and business development teams to deliver compelling product demos, technical deep-dives, and architecture overviews for ISV prospects. Support joint go-to-market initiatives and sales playbooks.
  • Solution Engineering:
    Lead technical discovery sessions, translate partner requirements into scalable payments solutions, and align designs with Aurora’s technology stack.
  • Implementation & Adoption:
    Guide partners through onboarding, certification, and launch readiness. Architect, test, and deploy payment workflows, ensuring best practices for security, scalability, and merchant experience.
  • Ecosystem Expansion:
    Identify opportunities to increase product adoption, drive feature attach rates, and expand value with existing partners. Support business development and revenue growth initiatives.
  • Customer Success:
    Monitor partner integrations post-launch, recommend ongoing improvements, and champion customer satisfaction and retention.
  • Technical Documentation & RFPs:
    Lead technical responses for RFPs, build reusable solution collateral, and maintain up-to-date documentation.
  • Team Development:
    Build and lead a high-performing ISV support team. Develop structured training programs, create knowledge bases and scale support effectiveness.
  • Team Oversight:
    Provide ongoing oversight to ensure that Service Level Commitments, production, and Client Satisfaction are being met.
  • Process Improvement:
    Implement continuous process improvements, drive transformation initiatives, and reduce friction in partner experience.
  • Culture & Inclusion:
    Foster a culture of accountability, innovation, diversity, and consultative problem-solving.
• Operational Excellence
  • Metrics & Reporting:
    Track and report on success metrics for integrations, adoption, partner performance, and customer satisfaction (e.g., KPIs, dashboards, NPS).
  • Infrastructure Oversight:
    Oversee infrastructure elements including Linux administration, network configuration, and compliance with IT security protocols (e.g., PCI, CISCO servers, VLANs).
  • Change Management:
    Lead modernization of legacy platforms and support transformation initiatives.

• Experience:
  
  5+ years in solution engineering, pre-sales, ISV partner enablement, or technical support/systems integration.
• Technical
  
  Skills:
  
  Strong expertise with REST API integrations, Linux administration, network infrastructure, distributed systems (e.g., kiosk/POS networks), CISCO servers, VLANs, and IT security protocols.
• Leadership:
  Proven ability to lead cross-functional technical teams, develop training programs, and drive process improvement.
• Communication:
  Excellent communication and presentation skills for technical and business audiences. Experience with technical documentation and RFPs.
• Industry Background:
  Experience in fintech, SaaS, embedded commerce, or payments environments.
• Education:
  
  Degree in Computer Science, Information Systems, or related field preferred.

• Experience managing distributed systems and supporting transformation initiatives.
• Familiarity with compliance standards (e.g., PCI), customer success metrics, and reporting tools (e.g., Salesforce, Zendesk, Asana, Slack, Aha!).
• Demonstrated commitment to diversity, equity, and inclusion.

Aurora offers a competitive salary, bonus opportunities, comprehensive benefits, and remote flexibility. We support career advancement and professional development.

Small, collaborative teams where you can impact both outcome and culture

In-office and off-site team building events