Banquet Captain
Listed on 2026-01-16
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Hospitality / Hotel / Catering
Catering, Food & Beverage
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Requisition : 19624
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes.
SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day:
Medical, vision, dental, and life insurance - Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
This position is responsible for ensuring that his or her assigned events and activities are organized and executed providing a high-quality catering service for banquets, receptions and events to achieve customer satisfaction and retention. Responsible for directing staff, overseeing operations, and acting as liaisons between customers, catering team and other departments. Must be able to work all closing shifts that include food or bar and other shifts as needed.
What You'll Do
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function and be able to give accurate descriptions.
- Served guests according to PERA’s standards in a friendly, courteous, and professional manner.
- Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
- Maintain the banquet prep area in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
- Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Perform other duties as requested by management.
- A high school diploma and minimum of 3 years’ experience in a banquet-related position
- Have a valid Maricopa County Food Handlers certification and an Arizona approved Title 4 Basic and Management certification or able to receive it within 7 days of being hired.
- Adhere to set timelines and communicate any changes to the Event Coordinator, kitchen staff, and service staff.
- Examine quality of food prior to…
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