Patient Service Admin Assistant

Job Summary

The Patient Service Admin Assistant will serve as a key point of contact between operations and the laboratory team. Work is highly self‑directed and may include additional responsibilities such as client communications, internal training, and problem solving related to special accounts and compliance. The individual will have completed the necessary training in ordering tests, pre‑analytical processing for shipping specimens, and advanced data‑entry knowledge.

Must have high attention to detail.

• Maintain Patient Service Center (PSC) Laboratory Info. Systems Database to ensure proper specimen processing.
• Understand available resources to fill in for any function within the Data Entry & Quality Control department as necessary.
• Identify problems and, in some cases, resolve issues with specimen types such as missing information.
• Understand the complex relationship between test(s) ordered and specimen received.
• Complete all required documentation legibly and within the assigned time frame.
• Track quality control metrics and work with leadership to ensure accurate data entry and high‑quality sample processing.
• Ensure specimen collections and data entry performed by clients and lab staff are informed in a timely manner of any issues that impact patient results.
• Keep leadership informed of any inconsistencies or problems between the lab or staff that could impact quality standards.
• Meet standards for production and accuracy within 3 months.
• Validate and verify orders for other employees and provide ongoing training.
• Perform other duties as assigned.

This is a full‑time position with hours Monday – Friday, 10:00 am – 6:00 pm. Pay range is $20–$21 per hour, depending on education and experience.

• Must be able to lift up to 25 pounds.
• Prolonged periods sitting at a desk and working on a computer screen.
• Must be able to perform repetitive tasks with both hands constantly throughout the day.
• Daily tasks involve walking, standing, reaching, lifting, and bending.

• Bachelor's Degree or equivalent experience is preferred.

• Medical background preferred which includes medical terminology applicable to a clinical laboratory.
• Previous experience in a production environment preferred.
• PC skills in MS Office/Google applications.

• Communicates effectively with all levels of internal and external staff.
• Maintains composure while working under pressure.
• Demonstrates strong interpersonal skills that foster a positive attitude at all times.
• Demonstrates flexibility and is able to adapt to changes in work assignments.
• Ability to type at least 40 WPM.

Salary: $20 – $21 per hour