Patient Service Specialist

Patient Service Specialist

Location:

1729 W Greentree Dr. Suite 101, Tempe, AZ 85284

Position Type:
Full Time

Schedule:

Monday – Friday

Compensation: $19.00 – $21.00/hour (based on experience)

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work-life balance
• Your Health Matters:
  Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future:
  Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Verify insurances, handle prospective and current patient phone calls, collect co-pays, and communicate in a team environment

• High School Diploma or GED required
• 1 Year of Medical Office Experience

• 1 Year of Front Desk Experience
• Insurance Verificaiton Experience
• Health Care Experience

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25 lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions