Manager, Hospital Engagement & Strategy

Company Description

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona’s potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

About the Manager, Hospital Engagement & Strategy. The Manager, Hospital Engagement & Strategy is responsible for managing and overseeing the daily operations of Hospital Engagement & Strategy staff to promote and increase the number of donors by defining donor potential and implementing effective and measurable programs to maximize donation in Arizona hospitals. In addition, this position will have hospital assignments and will thus be responsible for maximizing the total number of donors recovered for transplant in Arizona through the implementation of a development and education process at these assigned hospitals.

This position works collaboratively with the medical, nursing and other departments as necessary in the planning, design and maintenance of educational and quality assurance programs related to donation.

• Manages the direction of and oversees staff who are responsible for the following programs:
• Hospital Development/Medical Education
• Medical Record Review
• Oversees the orientation and training of new staff for the department, as well as ensuring the orientation and ongoing education for other staff involved in development activities.
• Facilitates regular department meetings. Participates in Donor Network Management Meetings.
• Conducts timely performance evaluations and feedback of each department team member. This includes onsite observation of educational presentations, demonstration of implementation of customized marketing plans in hospitals, feedback from customers, and assessment of DNA’s core values.
• Oversees the development, implementation, and evaluation of the departments’ strategic plans.
• Develops plans based on research, data analysis and past experience.
• Ensures the review of individual staff quarterly plans designed to meet broader strategic goals and objectives.
• Directs and oversees Mortality Audit and Medical Record Review Process to define organ donor potential for the state of Arizona.
• Oversees and ensures the delivery of quality data to DNA’s customers.
• Facilitates a consistent process for organ, tissue and eye donation by formulating systems that measure potential donor outcomes against mutually defined goals.
• Identifies, documents and resolves issues related to organ, tissue and eye donation in a timely manner including, but not limited to, missed potential donors.
• Provides timely positive feedback within assigned hospitals.
• Assess the needs, strengths and weaknesses of assigned hospitals.
• Educates appropriate hospital personnel and administrators regarding their obligations under A.R.S. § 36‑849, other applicable sections of Arizona’s Uniform Anatomical Gift Act, Medicare COP’s and JCAHO standards.
• Creates an active network of formal and informal “donation champions” in the designated hospitals and community.
• Generates written reports on analysis of key donation process outcomes. Participates in quality assurance audit activities and outcome measurement related to donation.
• Through formal and informal presentations, helps health care professionals understand the importance of donation both for its intrinsic value and as an extension of patient care.
• Provides training and support for health care professionals involved in the donation consent process.
• Includes clinical, technical, and administrative DNA personnel as needed to provide comprehensive education programs for assigned hospitals.
• Coordinates professional education events and special projects.
• Coordinates such events as Donate Life Month, Holiday Gift Giving, Nurses Week, and others as appropriate.
• Participates in professional events such as trauma conferences, and other symposiums and events targeting key healthcare professionals.
• In conjunction with the Director, and…