Laboratory Support Services Manager
Listed on 2026-01-30
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Healthcare
Healthcare Administration, Healthcare Management
JOB SUMMARY
Hours: Monday-Friday. Structured flexible schedule
The Support Services Manager is responsible for the operational oversight, coordination, and performance management of key non-technical laboratory support functions. This role ensures efficient daily operations across accessioning, transcription, send-outs, pre-authorization, client services, and related support areas, while maintaining compliance with regulatory standards and internal policies.
The Support Services Manager partners closely with Operations, Quality, Finance, IT, and Clinical leadership to support timely patient care, staff engagement, and continuous process improvement. Employees are responsible for adhering to all company policies and procedures, including compliance with CAP, CLIA, OSHA, and other applicable regulatory requirements.
ESSENTIAL FUNCTIONS:Provide day-to-day leadership and operational oversight for assigned support service departments, including but not limited to:
- Accessioning
- Transcription
- Send-outs
- Pre-Authorization
- Client Services
- Related administrative and support functions
- Ensure staffing coverage, workflow efficiency, and adherence to turnaround time expectations.
- Develop, implement, and maintain standard operating procedures (SOPs) and workflows in collaboration with Quality and department leaders.
- Monitor departmental performance metrics and address operational gaps through process improvement initiatives.
- Partner with Quality and Compliance
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