Group Lead, East Valley Area
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listing for:
Sonora Quest
Full Time
position
Listed on 2026-01-20
Job specializations:
-
Healthcare
Healthcare Administration
Job Description & How to Apply Below
Position: Group Lead, East Valley Area 3
Primary City/State:
Tempe, Arizona
Department Name:
IOP Admin
Work Shift:
Day
Job Category:
Phlebotomy
POSITION SUMMARY
This position will assist leadership and serve as a key regional contact by overseeing one or more Patient Service Centers (PSCs) and In‑Office Phlebotomy (IOP) sites, ensuring timely and accurate operations across all segments. This includes supporting compliance, training, metrics, and administrative functions and serve as the designated backup to leadership. This position will mentor and be the onboarding lead which will require guiding new employees and clients while leveraging procedural expertise to build trust with patients, clients, and internal teams.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS
Performs all functions of the site lead with a focus on safety, accuracy and efficiency. Responsible for accurate entry of patient demographics, test order entry, billing information from requisition or from database. Research client/test information and confirm and verify all written and electronic orders using lab information systems. Safeguards credit card information and collects payments when required. Performs department related clerical duties when assigned such as data entry, inventory, stocking of supplies and answering phones when needed.Leads the workgroup, acting as a coach, mentor, and resource. Creates a positive, collaborative and high functioning team environment. Supports onboarding and training efforts with a focus on successful acclimation to the PSC/IOP environments in the new phlebotomist’s first year. Assists team members in increasing familiarity with established procedures. Acts as primary point of contact to team members and provides regular input to leadership.
Provides feedback and input on employee performance evaluations. Assist supervisors with implementation of SOP’s and distribution of technical information and communication to the team in accordance with company guidelines.Assists in managing locations by demonstrating effective leadership behaviors. This role is accountable for all location activities within the assigned territory, including opening and closing procedures. May be assigned to different work locations to help provide coverage and oversee daily operations as dictated by business needs and varying operational schedules. Assist supervisors with setting up new offices. Ensures that all facilities are neat, clean, and in good repair, and promptly notifies leadership of any required maintenance.Ensures team members follow established guidelines and instructions consistently. Maintains all required phlebotomy logs in a timely fashion and on designated frequency. Perform compliance audits and assist with submission and storage of audits and data. Stays up to date on latest phlebotomy techniques and department communications and supports supervisors in implementing standard operating procedures (SOPs) and assists with the distribution of technical updates and communications, in alignment with SQL standards.
Ensure staff follows all safety precautions by wearing Personal Protective Equipment and utilizing splash guards according to SOP/IOP prohibited services.Participates in special projects, team initiatives, and off‑site meetings. Assists with organizing and leading territory meetings. May be required to travel to leadership meetings held off‑site or outside of normal shift hours. Assists in preparing and managing schedules for the assigned workgroup.SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
Site leads and technical staff
TYPE OF
SUPERVISORY RESPONSIBILITIES Oversees work schedule and daily activities of department staff and assists supervisor with conducting corrective action and performance reviews.
SCOPE AND COMPLEXITY
Territory responsibility includes involvement in intradepartmental and interdepartmental communications and activities. Internal customer – all employees. External customers – Patients, nurses, physicians, office personnel and vendors.
PHYSICAL DEMANDS/ENVIRONMENT…
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