Manager, Hospital Engagement & Strategy

Company Description

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona’s potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

About the Manager, Hospital Engagement & Strategy

The Manager, Hospital Engagement & Strategy is responsible for managing and overseeing the daily operations of Hospital Engagement & Strategy Staff in order to promote and increase the number of donors by defining donor potential and implementing effective and measurable programs to maximize donation in Arizona hospitals. This position provides oversight, supervision, and coaching to the Hospital Engagement and Strategy direct reports and others as needed.

In coordination with the Director of Hospital Engagement & Strategy ensures adequate staffing levels are maintained for the department. This position ensures all staff members are fully trained and capable of performing duties in compliance with DNA policies as well as regulatory standards.

In addition, the manager will be responsible for special projects as they relate to Hospital Engagement & Strategy as assigned by the Director of Hospital Engagement & Strategy. This position will build and maintain positive and collaborative working relationships with all departments to ensure every aspect of the organ donation process supports Donor Network of Arizona’s mission, vision, and core values.

Responsibilities are to be carried out in a fashion that reflects DNA’s comprehensive/full-service approach to donation with attention to priority management based upon donor potential.

The essential duties and responsibilities include:

• Manages the direction of and oversees staff who are responsible for the following programs:
• Hospital Development/Medical Education
• Medical Record Review
• Oversees the orientation and training of new staff for the department, as well as ensuring the orientation and ongoing education for other staff involved in development activities.
• Facilitates regular department meetings. Participates in Donor Network Management Meetings.
• Conducts timely performance evaluations and feedback of each department team member. This includes onsite observation of educational presentations, demonstration of implementation of customized marketing plans in hospitals, feedback from customers, and assessment of DNA’s core values.
• Oversees the development, implementation, and evaluation of the departments’ strategic plans.
• Develops plans based on research, data analysis and past experience.
• Ensures the review of individual staff quarterly plans designed to meet broader strategic goals and objectives.
• Directs and oversees Mortality Audit and Medical Record Review Process to define organ donor potential for the state of Arizona.
• Oversees and ensures the delivery of quality data to DNA’s customers.
• Facilitates a consistent process for organ, tissue and eye donation by formulating systems that measure potential donor outcomes against mutually defined goals.
• Identifies, documents and resolves issues related to organ, tissue and eye donation in a timely manner including, but not limited to, missed potential donors.
• Provides timely positive feedback within assigned hospitals.
• Assess the needs, strengths and weaknesses of assigned hospitals.
• Educates appropriate hospital personnel and administrators regarding their obligations under A.R.S. § 36-849, other applicable sections of Arizona’s Uniform Anatomical Gift Act, Medicare COP’s and JCAHO standards.
• Creates an active network of formal and informal “donation champions” in the designated hospitals and community.
• Generates written reports on analysis of key donation process outcomes. Participates in quality assurance audit activities and outcome measurement related to donation.
• Through formal and informal presentations, helps health care professionals understand the importance of donation both for its intrinsic value and as an extension of…