Loan Servicing Manager

Loan Servicing is responsible for all aspects of residential mortgage and consumer loans after origination, including monitoring and collecting post‑closing documents, payment collection and posting corrections, investor reporting, and maintaining escrow accounts as well as all other general loan servicing duties.

• 401(k) matching
• Health insurance
• Paid time off

• Perform daily loan maintenance and make additional notations within core system
• Review, scan & index department loan maintenance that is done in core system
• Review & approve daily loan maintenance reports
• Prepare loan documentation for imaging & index files to doc storage
• Provide payoff quotes and post payoff payments on core system
• Prepare and electronically record all lien satisfactions
• Review final title policies and recorded mortgages and index to doc storage
• Conduct payment reversals or error correction entries and track for front line training
• Set up new, change existing or cancel internal/ACH payments, as needed
• Update customer information in core system, as needed
• Process and disburse construction loan draw requests
• Review insurance claim proceeds and disburse funds for repairs
• Monitor Escrow accounts, complete monthly escrow disbursements & run annual Escrow Analysis
• Monitor MI loans & complete MI cancellation/terminations, as required
• Monitor ARM Accounts and prepare and send Annual ARM Adjustment notices
• Maintain appropriate insurance tracking for flood & hazard, as required
• Obtain force placed insurance coverage when required
• Prepare and process loan modifications
• Prepare & submit required reporting for secondary market investor loans
• Ensure secondary market loans are maintained following all investor requirements
• Maintain and balance loan department GL accounts
• Follow & ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies
• Comply with bank standards for attendance and hours of work
• Perform other duties as required to fulfil the responsibilities of the position

Education/

Experience:

Minimum two‑year degree in business related field or equivalent work experience. Two/three years of bank loan processing or title experience preferred. Previous financial institution customer service experience preferred.

• Adaptability:
  Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
• Attention to Detail:
  Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
• Change Management:
  Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
• Customer Orientation:
  Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
• Oral/Written Communication:
  The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
• Professionalism:
  Project a positive image of the bank to all internal and external customers.
• Time Management:
  Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
• Team Player:
  Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

The physical demands described here are representative of those that must be met by…