Business Analyst-Mortgage Servicing Oversight

We are seeking a high-level Business Analyst to join the servicing oversight team with a well-established mortgage industry organization. This role is critical in managing mortgage loan inquiries, delinquency reviews, and vendor performance. The ideal candidate will have deep expertise in the mortgage servicing lifecycle—from onboarding through default management—and the ability to translate complex loan data into actionable reporting.

• Mortgage Servicing (REQUIRED): 3 to 5 years of direct experience in mortgage servicing, including loan onboarding, administration, and default management.
• Technical Knowledge:
  Working knowledge of escrow, insurance, tax tracking, and payment processing.
• Regulatory Expertise: solid understanding of applicable regulatory guidelines related to mortgage servicing.
• Education:
  
  College degree preferred.
• Leadership: 1+ years of management or supervisory experience is preferred.

• Mortgage Tools:
  Preferred experience with MSP / Director.
• Software Proficiency:
  Advanced navigation of Microsoft Windows and expert-level knowledge of Microsoft Office (Excel, Word, Outlook).
• Organization:
  Proven ability to adhere to strict turn-time commitments in high-volume, fast-paced environments.
• Communication:
  Exceptional verbal and written communication skills for interacting with senior leadership and external vendors.
• Mindset:
  Highly detail-oriented with a keen eamwork orientation and the ability to work independently.

This role offers a competitive pay rate and the opportunity to work within a sophisticated oversight function for a major financial operation. You will play a key part in maintaining the integrity of our mortgage portfolio and ensuring regulatory compliance.

salary: $38 - $40 per hour | shift:
First | work hours: 8 AM - 5 PM | education:
Bachelors

• Inquiry & Escalation Management: Provide timely support for high-priority inquiries, ensuring all resolutions meet defined Service Level Agreements (SLAs).
• Loan Review: Conduct detailed audits of mortgage loans, with a specific focus on early to late-stage delinquency status.
• Vendor Oversight: Partner with external vendors to track, monitor, and respond to escalations efficiently.
• Data & Reporting: Develop and maintain sophisticated dashboards to monitor inquiry volumes, response times, aging trends, and potential client impacts.
• Cross-Functional Collaboration: Coordinate with senior management and internal teams to facilitate communications regarding reported issues and servicing initiatives.
• Strategic Support: Assist with ad hoc projects, servicing oversight initiatives, and provide backup support to the broader team as needed.

• Mortgage Servicing
• Escrow knowledge
• Insurance knowledge
• Mortgage industry regulations
• Leadership

• Years of experience: 3 years
• Experience level:
  Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

• Experienced
• 3 years

• Bachelors (required)