Case Manager

Job Overview

The primary role for a Case Management Team member is to partner with Service Professionals, Managers, Operations, and other business partners to resolve complex issues. The case managers expected to research complex issues and resolve in a timely manner. The person will operate with wide latitude for making independent decisions and recommendations, which typically have significant financial, operational, legal, or reputational impact.

The person will provide expert advice and recommendations to Advisors and management, work with minimal guidance and act as a liaison between various business units and as a resource for less experienced Service Professionals.

• Track and communicate directly with Advisors, their office staff, other business partners, and LPL Leadership by phone and email for up to 60 percent of the day.
• Research complex situations and analyze service solutions for up to 40 percent of the day.
• Participate in various department and company-wide initiatives to help drive efficiencies and enhance clients’ service experience.
• Create trend reporting to ensure Service Trading and Operations is operating as intended and identify variances immediately to address any issues.
• Maintain and continuously update status of incident within the incident tracking software to include the creation of Knowledge base articles for incident resolution.
• Be a subject matter expert and ask the right questions to "connect the dots" across a broad array of topics.
• Demonstrate analytical thinking and creativity by continually examining and identifying opportunities for improvement within Service Trading and Operations.

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

• 2+ years of financial services / customer service experience.
• SIE required.
• Bachelor’s or equivalent work experience.

• Strong attention to detail with a pro-active approach to solving and preventing problems.
• Ability to work under pressure/ deadlines and manage multiple priorities.
• Strong time management and organizational skills.
• Ability to work with and communicate effectively with various levels throughout the organization.
• Ability to learn multiple aspects of the Financial Services industry and understand how it all connects.
• Proficiency in Microsoft Office products, specifically Excel, Outlook, and Word.

$24.99 - $41.66 per hour. Actual base salary varies based on factors, including but not limited to relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. LPL Total Rewards package is highly competitive, including 401K matching, health benefits, employee stock options, paid time off, and more.

LPL Financial Holdings Inc. is among the fastest growing wealth management firms in the U.S. LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.

• Innovative Environment
• Limitless Career Potential
• Unified Mission
• Impactful Work
• Commitment to Equality
• Community Focus
• Benefits and Total Rewards package with traditional and unique benefits, perks, and resources.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Principals only. EOE.

LPL will only communicate with a job applicant directly from an  email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. For questions regarding the application process, please contact LPL Human Resources Solutions Center at .