Loans - Post Closing, Assistant Vice President

Home Loans – Assistant Vice President (AVP), Post Closing Client Support

We are a global leader in financial services with three core businesses:
Wealth Management, Investment Management, and Institutional Securities. The Wealth Management Division includes one of the world’s largest networks of financial advisors, with client assets of more than $2 trillion and almost 16,000 advisors. Morgan Stanley Home Loans, a division of Morgan Stanley Private Bank, N.A., is looking for a highly qualified Assistant Vice President to address Post Closing high‑touch client service escalations non‑conforming mortgage clients.

New York, Tempe, AZ, and Coppell, TX (in‑office).

• Post‑Closing (servicing) escalations that fall outside the scope of our servicing vendor, requiring detailed client interaction (e.g., co‑op modifications, easements, vesting changes).
• Servicing Concierge support for extraordinary events (such as natural disasters) that require proactive client outreach and multiple interactions (e.g., loss draft claim process for a total home loss).
• Collaborate on loss mitigation and work‑out recommendations with Servicing Oversight and Credit Risk Department.
• Work on post‑closing projects as required (e.g., quality assurance findings, audit findings, or other control gaps).
• Develop effective presentations and project update materials for stakeholders, business partners, and project participants (including project progress, recommendations, and decisions).
• Maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA).

• 3–5+ years of relevant mortgage experience.
• Extensive knowledge of the mortgage industry, including servicing.
• Deep understanding of insurance documentation, requirements, and risk implications.
• Proven track record of running strategic projects and production functions.
• Eligible to work for an FDIC‑insured institution.
• Strong analytical, organizational, and communication skills.
• Ability to present to senior leadership, regulators, and auditors.

• Preferred system knowledge of Mortgage Cadence and Black Knight.
• Ability to interact directly with clients, our servicing team, and private bankers on initial escalations of new issues.
• Possess depth of mortgage product knowledge, from originations through servicing.
• Ability to collaborate and build strong cross‑functional relationships (particularly across control partners).
• Strong communication skills, both written and verbal, and interpersonal skills.
• Self‑starter with a strong sense of ownership; ability to manage time, prioritize, and plan accordingly.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We proudly support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

There’s ample opportunity to move about the business for those who show passion and grit in their work.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender stereotype, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal‑opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).