Field Service Supervisor

Ener Sysis an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our Ener Sys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world‑class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting‑edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

Ener Sys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include Power Safe, Data Safe, and Genesis batteries;
Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

Learn More About Energy Systems

Provide technical and application support for Ener Sys products and services, in the assigned area against profitable margins and in line with the business plan, in order to continue to the realization of service‑related sales and service targets.

• Maintain a safe, orderly, and clean work environment
• Report all injuries or incidents involving subordinates
• Develops and schedules projects for efficient use of resources
• Materials, equipment, and employees
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO
  9000
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization
• Oversight of physical plant and service vehicles
• Identify target end‑user accounts, and sell service programs
• Customer relations and resolution of customer issues
• Direct management of Service employees including, but not limited to: training, performance reviews, recognition, goal setting, and salary administration
• Oversight of physical plant and service vehicles
• Inventory control
• Diagnosis and repair
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Provides the highest quality of service possible in order to assure customer satisfaction
• Generates substantial annual revenues
• Functions with little direction
• Completes compliance and job‑specific training
• This position supervises field support/techs and/or Shop Technicians
• Other duties as assigned

• 5 years related experience
• Proficient computer knowledge of Microsoft office and internet
• 3 plus years of previous customer service experience and experience in field support
• Able to read, write and comprehend the English Language
• Able to perform basic math, adding, subtracting, multiply and divide in all units of measure, using whole numbers, fractions, and decimals
• Solid mechanical and electrical aptitude
• Able to problem solve equations
• College Degree preferred but will accept High school Diploma/GED with industry related experience

• Advanced electrical and mechanical understanding
• The use of test equipment and reading schematics
• Experience with ERP/SAP a plus
• College Degree in related field

• Must be able and willing to do overnight travel
• Must be able and willing to operate…