Academic Advisor

Job Profile:
Academic Advisor 2

Job Family:
Academic Advising

Time Type:
Full time

Max Pay – Depends On

Experience:

$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Salary Range: $48,600 - $54,000 DOE

The Department of Physics is seeking an Academic Advisor 2 to promote and support student retention and graduation across the university. Under administrative direction, the Academic Success Advisor provides comprehensive academic counseling to guide students in making timely progress toward degree completion. This role includes offering in-person and virtual support, developing tailored strategies to address individual student needs, and collaborating with faculty and staff to enhance academic success initiatives.

The ideal candidate will demonstrate strong communication skills, attention to detail, and a student-focused approach to ensure academic and personal growth objectives are met efficiently.

• Provides comprehensive individual and group academic advising in support of student success, retention, and timely degree completion. Works collaboratively with students, faculty, staff, and university partners to deliver holistic academic support and guidance.
• Proactively monitors student academic progress and program effectiveness using degree progress tools, customer relationship management systems, analytics platforms, and other technology-based resources. Apply evidence-based advising practices, student development theory, and retention-focused strategies to inform interventions and improve outcomes.
• Identifies, addresses, and resolves student concerns, questions, or issues. Collaborate with students to explore academic and co‑curricular options including degree pathways, tutoring, counseling, career services, success coaching, research opportunities, internships, study abroad, and extracurricular engagement. Provides counsel to support informed decision‑making aligned with student goals, interests, and abilities.
• Serves as a key contributor and subject‑matter expert within the advising team. Ensures ongoing student satisfaction with academic progress and advising services through follow‑up, assessment of service effectiveness, and continuous improvement of advising practices.
• Utilizes and adapts to emerging technologies and university systems including student information databases, CRM platforms, appointment systems, degree audit tools, and analytics software. Provides feedback and insight on system functionality and process improvement to enhance student experience.
• Acts as a college/department representative to current and prospective students, faculty, staff, and external stakeholders. Participates in and presents at orientations, recruitment events, workshops, and outreach activities related to academic success initiatives.
• Collaborates across academic units and student service areas to facilitate coordinated and comprehensive student support. Maintains a clear understanding of departmental and university‑wide priorities, policies, and processes and how they impact the student experience.
• Coordinates academic success programs, projects, or initiatives within the department or college. This may include establishing timelines, goals, assessment plans, and budgets where applicable. Leads or contributes to advising policy development, implementation, and evaluation.
• Supports training and professional development of advising staff and contributes to team knowledge‑sharing and continuous improvement efforts.
• Recognizes and addresses complex or urgent issues, escalating or redirecting matter…