Student Success Coach Hybrid Tempe AZ

Job Description

The Student Success Coach – Workforce Development serves as an advocate for student success throughout the academic lifecycle for students enrolled in Workforce Development programs, and actively coaches students from the point of enrollment to graduation. They must demonstrate a high level of integrity and commitment to student success planning and advising remotely. The Student Success Coach serves the institution as a student liaison and collaborates with all departments to promote a positive, student-centered experience.

To execute the functions of this role well, they must be able to communicate professionally and respectfully with students, internal stakeholders, and all other members of the college community with regularity. The Student Success Coach must embrace and promote a diverse work and learning environment. They must also facilitate collaboration and teamwork across the institution to support student success at all levels.

Please note:

This role may require a flexible schedule that varies to include Saturdays and evening times to meet campus and department needs.

• Contact students regularly and proactively through virtual meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
• Use student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
• Utilizes motivational interviewing techniques and other coaching tools to help students identify ways they can be successful in school, strengthen their academic skills, and coping skills. Demonstrates expertise in coaching individuals to make positive changes.
• Seeks to resolve concerns or issues promptly and escalates appropriately.
• Delivers virtual events to support student success.
• Acts as a programmatic expert for assigned programs to include all students facing policies and procedures, program and course information, resources available to students, admissions, matriculation and graduation requirements, program certifications/tests, career options, organizational structure, etc.
• Demonstrates knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs.
• Fosters relationships with staff and faculty to support student success and retention.
• Works closely with the Director of Nursing Academic Services to identify at‑risk students and provide necessary support.
• Collaborates with NCLEX Success Specialist to foster student success and help prepare students for NCLEX success.
• Reports on student population regarding attrition and retention, leads weekly retention meetings, and participates in other meetings as required. Completes training required to perform job functions, including meeting the minimum annually required training hours.
• Recommends support resources and policies and procedures to help the student population succeed.
• Assists the Associate Director of Student Success – WFD in developing resources, policies and processes that support student success.
• Handles and documents confidential student information in a professional manner and in compliance with FERPA regulations.
• Other duties as assigned.

• Meets or exceeds the accrediting body retention standards for the assigned student population by executing tasks and collaborating with staff and faculty.
• Provides compliant documentation demonstrating that assigned students are receiving academic, student, and professional guidance throughout the lifecycle of program.
• Meets department/vertical engagement goals with assigned student population.

Pay Range $23-$27 Depending on Experience

Please note this position is hybrid in Tempe, AZ

• Minimum of a Bachelor's Degree in Social Work, Counseling, Health & Wellness Coaching, psychology, Student Advising or its equivalent.
• Experience in counseling, coaching, interviewing, development, education, or related field required.
• Demonstrates high-level professional and customer‑centric communication skills.
• Demonstrates high-level of integrity and strong work ethic.
• Excellent organizational and time‑management skills.
• Strong computer skills and comfort with technology.
• Adaptive to change and able to learn new skills quickly.

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program