Student Success Coach - Hybrid Tempe, AZ

Student Success Coach - Hybrid Tempe, AZ

Unitek Learning Education Group Corp. (“Unitek Learning”) is a leader in healthcare‑focused workforce development. With over 30 years of experience, Unitek Learning provides customized education programs that bridge the gap between academic preparation and real‑world clinical needs. Drawing on its deep roots in nursing education, Unitek Learning helps hospitals and health systems build sustainable talent pipelines by embedding faculty and curriculum directly into hospital settings through its “School in a Box” and integrated workforce solutions.

In partnership with hundreds of clinical sites, we upskill incumbent staff, train new clinicians, and enable hospitals to better recruit, retain, and advance nursing talent.

The Student Success Coach – Workforce Development serves as an advocate for student success throughout the academic lifecycle for students enrolled in Workforce Development programs, and actively coaches’ students from the point of enrollment to graduation. They must demonstrate a high level of integrity and commitment to student success planning and advising remotely. The Student Success Coach serves the institution as a student liaison and collaborates with all departments to promote a positive, student‑centered experience.

To execute the functions of this role well, they must be able to communicate professionally and respectfully with students, internal stakeholders, and all other members of the college community with regularity. The Student Success Coach must embrace and promote a diverse work and learning environment. They must also facilitate collaboration and teamwork across the institution to support student success at all levels.

Please note:

This role may require a flexible schedule that varies to include Saturdays and evening times to meet campus and department needs.

• Contact students regularly and proactively through virtual meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement,and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
• Use student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
• Utilize motivational interviewing techniques and other coaching tools to help students identify ways they can be successful in school, strengthen their academic skills, and coping skills. Demonstrates expertise in coaching individuals to make positive changes.
• Seeks to resolve concerns or issues promptly and escalates appropriately.
• Deliver virtual events to support student success.
• Act as a programmatic expert for assigned programs to include all students facing policies and procedures, program and course information, resources available to students, admissions, matriculation and graduation requirements, program certifications/tests, career options, organizational structure, etc.
• Demonstrate knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs.
• Foster relationships with staff and faculty to support student success and retention.
• Work closely with the Director of Nursing Academic Services to identify at‑risk students and provide necessary support.
• Collaborate with NCLEX Success Specialist to foster student success and help prepare students for NCLEX success.
• Report on student population regarding attrition and retention, lead weekly retention meetings, and participate in other meetings as required. Complete training required to perform job functions, including meeting the minimum annually required training hours.
• Recommend support resources and policies and procedures to help the student population succeed.
• Assist the Associate Director of Student Success – WFD in developing resources, policies and processes that support student success.
• Handle and document confidential student information in a professional manner and in compliance with FERPA regulations.
• Other duties as assigned.

• Meets or exceeds the accrediting body retention…