Customer Service/Merchant Support Representative
Listed on 2026-03-13
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Title: Customer Service / Merchant Support Representative
Schedule: Monday–Friday | 9:30 AM – 6:00 PM (Flexibility to start at 9:00 AM)
Location: Tempe, AZ
Job OverviewWe are seeking a highly motivated and customer-focused Customer Service / Merchant Support Representative to join our growing team. This role operates in a fast‑paced contact center environment where you will interact with merchants and customers by phone, providing support, resolving issues, and delivering an outstanding customer experience.
The ideal candidate is a quick learner with excellent communication skills, strong multitasking ability, and a positive attitude. Sales or merchant services experience is a plus, but we are willing to train the right candidate who is eager to learn and grow.
Schedule- Monday – Friday
- 9:30 AM – 6:00 PM (Open to 9:00 AM – 6:00 PM with lunch break)
- Handle inbound and outbound calls in a high-volume contact center environment
- Provide support to merchants and customers regarding accounts, services, and transactions
- Resolve customer inquiries efficiently while maintaining a professional and friendly tone
- Document interactions accurately in internal systems
- Manage multiple tasks simultaneously while maintaining attention to detail
- Follow company procedures and compliance standards
- Collaborate with team members and supervisors to ensure excellent service delivery
- Maintain a positive and solution‑oriented approach when handling customer concerns
- Previous experience working in a call center or contact center environment
- Strong verbal communication and active listening skills
- Excellent customer service and interpersonal skills
- Ability to multitask and manage multiple systems while on calls
- Strong problem‑solving skills and attention to detail
- Reliable attendance and punctuality
- Comfortable receiving feedback and applying coaching to improve performance
- Sales experience
- Merchant services or payment processing experience
- Bilingual (Spanish or other languages) is a plus, but not required
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