ADESA Customer Experience Advocate

Carvana -  - Responsibilities:
Support inbound inquiries from internal and external customers as they interact with our online tools, products, and services;
Follow up or initiate outbound calls related to titles, vehicles, etc. to ensure our customers are provided information when time is of the essence;
Resolve product or service problems by identifying issues quickly, clarifying the customer's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem to attain First Contact Resolution;
Escalate customer issues that require next-level review or technical expertise;
Serve as a connection between the customer and various departments - connecting the dots to seamlessly meet customer support needs