Customer Service Representative

Job Summary

Customer Service Representative in a call‑center environment handling inbound and follow‑up calls. Responsible for answering calls and questions related to prior authorization, general inquiries, and confidential information. Must provide great customer service with high attention to detail and accurate data entry. Performance is measured on quality and accuracy, with a typical workload of 50‑100 calls a day depending on complexity. Utilizes multiple systems and programs to track information and update communications with customers.

• Customer service
• Call center experience
• Computer literacy

• Minimum one year of high‑volume call center experience in the last 2‑3 years
• Typing speed of at least 30 words per minute on call center scenarios; 75% of tests conducted via IKM Typing Test – One Space Version (1 min)
• Strong telephone skills and computer knowledge
• No jumpy resumes; client requires stable employment history

Entry Level

Contract to Hire position based out of Tempe, AZ.

Pay range: $21.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This position is anticipated to close on March 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

TEKsystems is a leading provider of business and technology services, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an Allegis Group company, TEKsystems accelerates business transformation for its customers with strategy, design, execution, and operations expertise.