Associate Analyst, Operations - and Data Recon

Overview

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.
What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview: The Associate Professional within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) assumes a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties.

PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.

• Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME).
• Respond promptly and accurately to client inquiries, offering effective solutions and resolutions.
• Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases.
• Proactively seek opportunities to enhance the client experience through continuous improvement initiatives.
• Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties.
• Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
• Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
• Maintain a queue SLA of 80% or more.
• Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed.
• Identify trends and suggest operational improvements to the PDR team.
• Actively participate in customer service, technology and continuous learning trainings.
• Collaborate with internal business partners to assist in resolving escalations.
• Adapting and adopting to process changes and the updates related to client-facing software functionality.
• Engage in Team Huddles and become a well-rounded individual that contributes to a positive team dynamic and culture.

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness
, act with integrity
, and are driven to help our clients succeed
. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

• 1+ year in financial services with client facing or operations experience (comparable experience may be considered).

• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Strong attention to detail with a proactive approach to solving and preventing problems
• Ability to present complex information in a clear and concise way; strong analytical skills
• Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk
• Ability to perform under pressure and adapt to changes

• Prior experience in client service or support roles within the financial industry is advantageous
• Experience using Client Works, Dynamics for case management, and NICE phone system
• MS Excel, MS Word, and other MS Office suite experience
• Excellent communication and interpersonal skills to engage with clients and internal stakeholders
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment
• Knowledgeable in a wide range of investments and client reporting applications, including but not…