Bilingual AHS Specialist - Spanish

Job  |  Services LLC

This is a full‑time, in‑office role (5 working days). The position is based in Tempe, AZ and requires English and Spanish language proficiency.

The Account Support Specialist (AHS) is the primary interface between Amazon and third‑party sellers. AHS Specialists provide dedicated support, consulting sellers on opportunities, and troubleshooting complex issues to improve seller performance and align with Amazon requirements.

• Demonstrate effective, clear and professional written and oral communication.
• Provide prompt and efficient service to Amazon sellers, including appropriate escalation of issues.
• Maintain a positive and professional demeanor, portraying the company positively while managing sensitive issues.
• Manage time effectively and work independently using departmental resources, policies, and procedures.
• Contribute to a positive team environment and proactively assist team members with difficult contacts.
• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Seek solutions through logical reasoning and data‑interpretation skills, identify trends, and provide improvement suggestions.
• Liaise with other departments to resolve seller issues and questions.

• 1+ year(s) of customer service experience
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e‑commerce
• Speak, write, and read fluently in Spanish
• Ability to be on site 5 days a week in Tempe, AZ

• Experience demonstrating problem solving and root cause analysis

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status. If you have a disability and need a workplace accommodation during the application or hiring process, please visit this page for more information.

Our compensation for this position ranges from $31,200 to $64,300 per year, depending on market location and experience. Pay is based on a number of factors and may vary. Amazon provides a full range of benefits, and additional compensation (equity, sign‑on payments, etc.) may be provided.