Customer Service Representative | Claims

Overview

Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ.

$21.63/hrs (annualized at $45,000) + quarterly bonuses

Monday - Friday | 9am - 6pm

• Triages all incoming calls regarding new and existing workers’ compensation claims.
• Intakes new claims and acts as liaison between employee and Third-Party Administrator (TPA).
• Refers injured workers to treatment facilities and arranges for transportation when needed.
• Assists with facilitating post-accident drug testing.
• Assists adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident.
• Enters claim data into various claims management systems.
• Answers incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
• Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
• Reviews and verifies Injury Reporting forms prior to submission to ensure accurate information has been provided, obtaining additional information or clarification when needed.
• Collects and submits required paperwork to TPA.
• Assists with return-to-work process.
• Send acknowledgment letters and post-incident paperwork to various parties.
• Makes effective and appropriate decisions.
• Interprets and effectively communicates policies and procedures, including reading, understanding, and applying complex materials, using proper grammar, spelling, and punctuation in all communications.
• Prepares clear and concise documentation in written and oral communications.
• Is comfortable working in a team environment.
• Performs clerical tasks and projects as assigned.

• High School Diploma required.
• Minimum one (1) year customer service experience required.
• Prior insurance experience in claims and/or call center experience preferred.
• Experience performing highly independent complex clerical work involving extensive record keeping.
• Ability to operate a computer keyboard with accuracy and speed.
• Experience with using multiple software and platforms.
• Ability to work under stringent deadlines, prioritizing work in a high-volume multi-task environment with numerous interruptions.
• Deals effectively and professionally with adverse and difficult situations.
• Establishes and maintains effective partnerships both internally and externally.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call  or email  for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.