Lyric HCM Client Service Consultant II

ADP is hiring a Client Service Consultant.

• Are you ready to join a company offering career advancement opportunities?

• Do you want to be part of a company with award-winning training and world-class service guidelines?

• Are you seeking an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Client Service Consultant, you will serve as ADP's front-line for solving client challenges, including issue resolution, answering questions, training clients on ADP technology, and more. You will work with clients who have 1,000+ employees, carrying the responsibility for ADP's service reputation and client satisfaction.

Your daily tasks will involve helping clients when they reach out, with questions varying each day. Our top-ranked training will prepare you for success!

• Research, Troubleshoot, and Resolve: Address ADP/client application issues related to system setup, product functionality, and more. Analyze complex client requirements and seek timely solutions.
• Communicate and Exceed Expectations: Use your interpersonal skills to resolve issues, set priorities, and ensure client satisfaction, maintaining high ethical standards.
• Educate and Recommend: Leverage your product knowledge to provide solutions and build client understanding. Offer feedback to ADP leadership for improvements.

• Prior client service or systems integration experience.
• College degree is not required; relevant experience or military background is acceptable.

Preferred Qualifications: Experience in HR, Payroll, Benefits, or Time management is a plus.

• Be yourself in a culture that values diversity and inclusion.
• Join our Business Resource Groups to connect globally.
• Grow your career in a fast-paced environment.
• Benefit from ongoing training and mentorship.
• Enjoy comprehensive benefits starting Day 1.
• Prioritize your mental health and well-being.
• Contribute to community through company-paid volunteer time.

Apply today and start making your mark!

The salary range for this position is $18.70 - $37.88/hour, depending on location, skills, and experience. Benefits include medical, dental, vision, life insurance, retirement savings, and more.

We provide cloud-based HR, payroll, talent, time, tax, and benefits solutions, and are recognized for our culture and values. Learn more at ADP Awards and Recognition.

ADP is committed to an inclusive workplace and provides equal employment opportunities regardless of protected characteristics.

We uphold the highest ethical standards and foster a respectful workplace. Learn more about our culture and values here.