Customer Service Representative

Location: Tempe, Arizona (On-Site, Full Time)

We are seeking an experienced Customer Service Representative to join a professional office team based in Tempe, AZ. This full-time, on-site position plays a key role in supporting customers, processing orders, and ensuring operational accuracy across internal systems. The ideal candidate demonstrates strong communication skills, attention to detail, and comfort managing multiple priorities in a fast‑paced environment. This position offers a stable, team-oriented setting with excellent long‑term growth potential.

• Serve as the primary point of contact for customers via phone and email, handling inquiries, orders, and service requests with professionalism and clarity.
• Process customer orders, quotations, and sample requests accurately using ERP and office software.
• Coordinate with logistics and shipping providers to ensure timely deliveries and complete order documentation.
• Maintain accurate records, reports, and correspondence related to customer activity.
• Support general office operations and administrative functions as needed.

• Customer Communication & Service Excellence – Exceptional written and verbal communication skills for engaging directly with customers and colleagues. This role requires professionalism, empathy, and responsiveness to build trust and ensure customer satisfaction.
• Order Processing & Administrative Accuracy – Proven ability to manage detailed order entries, documentation, and follow‑ups with precision. Attention to detail and accuracy are critical to maintaining smooth workflows and minimizing errors.
• ERP / Office Systems Proficiency – Must be proficient in Microsoft Outlook, Word, and Adobe Acrobat with strong digital organization and workflow management skills.
• Problem‑Solving & Multi‑Tasking Skills – Capable of managing multiple priorities such as order processing, shipping coordination, and customer follow‑up. Ability to identify issues quickly, propose solutions, and maintain efficiency under pressure.
• Professional Work Ethic & Team Alignment – Demonstrates reliability, punctuality, and a positive attitude. Collaborates effectively with teammates and supports collective goals in a professional, customer‑focused environment.

Must be proficient in Microsoft Outlook, Word, and Adobe Acrobat with strong digital organization and workflow management skills.

• Minimum 5 years of office or customer service experience.
• Associate or Bachelor’s degree preferred.
• Excellent communication, organizational, and time management skills.
• Strong computer literacy; experience with ERP or order management systems highly valued.

• Competitive hourly rate
• Full‑time (40 hours per week)
• Comprehensive health coverage and 401(k) plan
• Supportive, collaborative workplace with long‑term stability

This position is ideal for a detail‑oriented professional who takes pride in delivering exceptional customer service, maintaining accuracy, and contributing to a high‑performing team.