Customer Experience Sales Specialist; Bi-lingual

Overview

Description

As William Warren Group (WWG) companies, Stor Quest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be part of a creative, inspiring, and collaborative environment you are in the right place.

How You’ll Make a Difference
The William Warren Group is a progressive self-storage operator, expanding at an aggressive pace throughout the United States. We are looking to grow our small in-house Customer Experience Center (CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile. Are you passionate about helping people and solving problems? Can you multi-task with efficiency? Can you keep things fun?

We are seeking dynamic individuals who can provide unsurpassed customer service and exceed guest expectations.

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus opportunities. If all the above resonates with you and you have an unrelenting passion for guest service - apply now. Part-time and full-time positions available. We operate (7) days a week 24 hours a day. Weekend availability is required.

• Join a team that provides consistent, seamless, and high quality guest experiences
• Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations.
• Understand key facility differentiators, create value and optimize every conversion opportunity.
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Utilization of all CXC programs including Call Potential, Yardi, Live Person and VRC (Bomgar, Wave, Kio Call).
• Performs other related duties assigned

• Compensation: up to $20 per hour with bonuses
• Make a difference and have a positive impact.
• Help people by listening and understanding their challenges.
• Ease concerns and consult with them to find an optimal storage solution that fits their needs.
• Promote a team-first environment that values guest service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas.

• Preferred 1-2 years in Customer Service/Sales experience
• Bi-lingual (preferably Spanish) is required
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determine the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

• Ability to walk, bend, stand, and stoop frequently.
• Ability to work…