Front Desk Agent

Front Desk Agent

Crescent Hotels & Resorts – Westin Tempe

Part‑time Front Desk Agent serving guests across the hotel. Availability is required for AM/PM shifts, including weekends and holidays. The role contributes to guest satisfaction and represents the brand’s hospitality standards.

• Greet, register, and check out guests in a friendly, courteous, timely, and professional manner.
• Provide prompt service and resolve guest inquiries or complaints with patience, tact, and diplomacy.
• Use a moderately complex computer system for accurate data entry and handle cash, calculations, and reservation management.
• Stand and move throughout the front office, respond to emergency situations and maintain safety protocols.
• Assist co‑workers with duties and support team functions.

• Excellent communication in English; self‑starting with a calm disposition.
• Maintain a professional appearance and manner at all times.
• Strong math skills for calculator use and moderate calculations.
• Ability to deal with internal and external customers, including conflict resolution.
• Capability to observe emergency signs and establish effective working relationships.

• Team Member/Family Room discounts (Crescent, Resort, Marriott).
• Flexible schedules.
• Career Growth & Development opportunities.
• Insurance benefits for Full‑time and Part‑time members.
• 401(k) plan with company match.
• Vacation and Sick Pay for all members;
  Holiday Pay for Full‑time members.
• Amazing Recognition programs and community outreach.
• Tuition reimbursement.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.