Dispatcher, Customer Service​/HelpDesk

Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Call Center Dispatcher

Tempe, AZ (on-site)

• Serve as liaison between field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

• Ability to multi-task
• Bilingual skills are a plus
• Excellent customer service skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail and thrives in a fast-paced work environment
• Must be flexible to accommodate schedule of a 24/7 business, including weekends and evenings

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

ACC1

• Entry level

• Full-time

• Management and Manufacturing

• Construction
• Consumer Services
• Facilities Services

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