Customer Service Representative

Customer Service Representative (Bilingual Required) 📍 Multiple Locations – Arizona 🕒 Full-Time | In-Office

About Us:

Ayala Insurance has proudly served our community for over 25 years, providing trusted insurance solutions and exceptional customer care. We are a fast‑paced, community‑driven agency that values professionalism, teamwork, and long‑term growth.

We’re seeking an experienced Bilingual (English/Spanish) Customer Service Representative (CSR) to join our team. The ideal candidate is dependable, detail‑oriented, and enjoys helping clients with their insurance needs while delivering an outstanding customer experience.

• Assist clients with policy inquiries, payments, endorsements, and renewals
• Process changes, cancellations, and reinstatements accurately and efficiently
• Provide excellent customer service in person, over the phone, and via email
• Support agents by maintaining client records and documentation
• Handle incoming calls and follow up with clients as needed

• Bilingual in English and Spanish (required)
• Insurance experience required (Property & Casualty license a plus)
• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Positive attitude and team‑oriented mindset