Customer Experience Concierge

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This range is provided by S.I.N. 360. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $55,000.00/yr

S.I.N. 360 is a fast-growing dental device distribution company specializing in digital full‑mouth rehabilitation solutions. We are seeking a highly motivated, customer‑focused individual to join our team as a Customer Experience Concierge—an introductory, customer‑facing role designed to support clinicians throughout the full life cycle of their relationship with S.I.N. 360. If you are excited to begin a career in the dental industry, thrive in a team‑oriented environment, and enjoy building meaningful relationships with customers, this is the perfect role to launch your path at S.I.N. 360.

This role reports directly to the Customer Support Manager.

• Schedule and qualify incoming field leads.
• Coordinate closely with the sales team to ensure smooth handoff and alignment with regional priorities and objectives.

• Work alongside Sales Directors to help achieve customer satisfaction and sales support goals.
• Communicate customer insights, needs, and trends to internal teams to enhance the customer experience.

• Provide exceptional customer service to clinicians and practices, ensuring a high‑quality experience from onboarding to ongoing support.
• Communicate professionally, clearly, and proactively across phone, email, and digital channels.
• Assist in re‑engaging dormant or inactive customers to strengthen long‑term relationships.

• Support clinicians by enrolling them in the S.I.N. 360 EShop platform.
• Guide customers through their first steps, ensuring they are set up for success.

• Provide continued assistance to clinicians throughout their lifecycle with S.I.N. 360.
• Resolve issues or elevate appropriately to ensure timely and accurate solutions.

• Experience with CRM platforms (Zoho preferred).
• Customer‑facing experience in sales, support, hospitality, service, or similar environments.
• Ability to learn product and workflow concepts quickly.
• High energy, positive attitude, and a genuine desire to help customers succeed.

• Must be AZ based and able to work full‑time onsite at S.I.N. 360 Headquarters in Tempe.
• Strong verbal and written communication skills.
• Reliable, organized, and comfortable handling multiple tasks in a fast‑paced environment.

This role is ideal for someone who loves teaching, enjoys technology, and thrives in a customer‑facing environment. You’ll play a key role in ensuring our customers, clinicians, and sales teams are empowered to fully leverage our solutions—ultimately elevating patient outcomes and business success.

S.I.N. 360 has a wonderful culture where people value their work and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to be promoted from within. We have an open‑door policy with direct access to executives; we want to hear your ideas and thoughts. Our company believes that to be productive long‑term, we must have a genuine work‑life balance.

We understand that employees have families and entire lives outside of the office.

S.I.N. 360 is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

S.I.N. 360 runs a comprehensive background check, credit check, and drug test as part of our offer process.

• Insurance coverage (medical, dental, vision, life, and disability)
• Flexible paid time off
• Paid holidays
• 401(k) plan with company match

• Entry level

• Full-time

• Other

• Medical Equipment Manufacturing