Customer Experience Sales Specialist

Overview

Join to apply for the Customer Experience Sales Specialist role at Stor Quest Self Storage
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We are seeking motivated individuals to contribute to our evolving culture. If you want to be part of a creative, inspiring, and collaborative environment, you are in the right place.

We are looking to grow our small in‑house Customer Experience Center (CXC). We seek qualified, self‑motivated professionals who can answer every call with a smile. Are you passionate about helping people and solving problems? Can you multi‑task with efficiency and keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service and exceed guest expectations.

Part‑time and full‑time positions are available, required to work weekends. We operate 7 days a week, 24 hours a day; weekend availability is required.

• Join a team that provides consistent, seamless, and high‑quality guest experiences.
• Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations.
• Understand key facility differentiators, create value and optimize every conversion opportunity.
• Master the call flow and sales process, demonstrating empathy and customized storage solutions.
• Interact with customers via telephone, e‑mail, online chat, or in‑person to provide support and information on assigned product or service.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and record details of inquiries, complaints, or comments.
• Use knowledge of specific product, service, or other expertise to answer inquiries or forward them to appropriate staff.
• Utilize all CXC programs (including Call Potential, Yardi, Live Person and VRC – Bomgar, Wave, Kio Call).
• Perform other related duties assigned.

• Compensation: up to $20 per hour with bonuses.
• Make a difference and have a positive impact.
• Help people by listening and understanding their challenges.
• Ease concerns and consult customers to find an optimal storage solution.
• Promote a team‑first environment that values guest service.
• Take the lead on team initiatives, learn new skills, build management capabilities, and pursue growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas.

• Preferred: 1–2 years in customer service/sales experience.
• High School Diploma or equivalent required.
• Some experience with the product or service to which the specialist will be assigned preferred.
• Must be available on weekends.
• Huge passion for guest service and sales.
• Ability to be part of a supportive team.
• Customer‑centric mindset: every experience is valuable.
• Positive, outgoing personality.
• Insatiable appetite to learn new things.
• Strong accountability combined with strong work ethic and enthusiasm.
• Able to answer a high volume of inbound phone calls and determine callers’ needs.
• Sales‑oriented customer experience and ability to drive rentals.
• Excellent communication skills, including active listening.

• Ability to walk, bend, stand, and stoop frequently.
• Ability to work evenings and weekends as needed or required.
• Ability to operate computers and phones.
• Ability to communicate in written and verbal format frequently.

The physical demands described are representative of those that must be met to successfully perform essential functions; regular attendance at assigned location is required.

• Medical, dental, and vision.
• 401(k) with matching contributions.
• Paid time off (PTO), holiday perks.
• Performance‑based bonus.
• Team‑building events & activities.
• Employee assistance program.
• Pet insurance.

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our company, check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting

Entry level

Part‑time

Other

Retail