Business Analyst

What’s Under the Hood

Drive Time Family of Brands includes Silver Rock, which provides quality warranty and ancillary products, and a customer-friendly claims process. Silver Rock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

In short, our Business Analyst (Product Manager) is responsible for:

As a Business Analyst (Product Manager), you drive continuous improvement by owning initiatives from discovery through delivery and iteration. You translate business needs into clear product solutions, partnering with stakeholders, engineers, and cross‑functional teams to deliver technology and process improvements that create measurable business value.

This role blends product strategy, business analysis, and delivery leadership. You will take initiatives defined by leadership and lead them through discovery, requirements development, solution design, validation, and release. Along the way, you serve as the connective hub between business stakeholders and technical teams—ensuring the right problems are solved and solutions are delivered effectively.

You’ll analyze systems, define requirements, structure work for engineering teams, and guide initiatives from concept to deployment while maintaining alignment with organizational goals and customer experience.

In long, our Business Analyst (Product Manager) is responsible for:

• Own initiatives end‑to‑end from discovery through delivery and improvement.
• Partner with leadership to define goals, outcomes, and success metrics.
• Identify opportunities by analyzing processes, systems, and data.
• Plan initiatives (phases, milestones, releases) and recommend solutions balancing value, risk, and speed.
• Gather and document business and technical requirements.
• Define features, user stories, and acceptance criteria for engineering.
• Create artifacts like process flows and system diagrams.
• Act as a subject matter expert on product lines, systems, and workflows.
• Structure work in Jira (Initiatives, Epics, Features).
• Collaborate closely with engineering and participate in Scrum ceremonies.
• Identify risks, dependencies, and blockers early.
• Communicate scope, timelines, and delivery updates to stakeholders.
• Create workflow designs and basic mockups (Miro, Figma).
• Collaborate with stakeholders and engineering to refine user experience.

• People with a passion for continuous process improvement, and experience pursuing operational excellence in business processes by moving projects from ideation through to successful implementation.
• Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, policies & procedures, etc.)
• Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross‑functional partnerships across the business.
• Excellent verbal and written communication skills. The ability to speak and write with confidence, charisma and competence for a wide variety of audiences including the senior leadership team. You ensure consolidated and cohesive communication from the product team to stakeholders.
• Plays well with others. You will be working in a high‑functioning team environment. We work together to win together. Kindness, smartness, and the ability to get things done.
• A mind for the details. The ability to focus on the details while not losing sight of the big picture.
• Agile in a fast‑past environment. We move quickly. Thriving in an environment that never stops is a must.
• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re‑prioritize… then… re‑prioritize again.
• Rebel with…