Senior Business Account Manager

Requisition : 19849

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes.

SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

• Pension plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available from your first day:
  Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Serves as the single point of contact with assigned customers for SRP’s large business accounts to build and enhance relationships with key decision makers. This includes resolving issues with these customers and providing qualitative preparation of major energy, pricing, renewable energy, sustainability, and carbon initiatives. Requires comprehensive baseline understanding of SRP's corporate direction involving Strategic Planning, Resource Planning, Corporate Pricing, Economic Development, Sustainability, Supply & Trading, Product Development, Government Relations, Strategic System Projects, Transmission Planning, Engineering and Water Resources.

Ability to comfortably engage and clearly communicate with local and/or national, customer corporate energy teams and industry consultants bridging alignment of advanced energy concepts developed by SRP decision makers. Perform special projects as guided by the Large Business Account Management Manager, including various opportunities to lead required initiatives with key SRP Commercial customers.

• Serves as single point of contact with assigned customers.
• Represents SRP in discussions with SRP's commercial and industrial customers.
• Provides customer interpretation and guidance to SRP's Management about complex energy and sustainability initiatives. This important engagement serves SRP's Senior Leadership in creating aligned future initiatives with SRP's most critical strategic customers.
• Analyze assigned customer operations for opportunities to market SRP's current products and services using energy management analyses and problem-solving skills to identify opportunities.
• Evaluate and recommend end-use technologies and materials related to customer's energy use and facility operation. Coordinate and/or perform price plan comparisons plus load and cost of operation evaluation for customers.
• Analyze assigned market segment for trends that pose opportunities or threats to the customers' businesses as well as SRP's goals.
• Established track record of engaging with various levels within assigned customer base, may include hosting events and travel.
• On occasion will require availability to SRP and customers outside business hours.
• Effectively communicate to customers SRP's Rules & Regulations, Price Plans, Corporate Objectives.

A bachelor's degree relevant to the assignment from an accredited institution is preferred.

A minimum of five years of related experience is required (if no degree, nine years of relevant experience or an equivalent combination of education and related experience…